Account Manager (West Coast Shift) - Remote

Overview

The Account Manager is responsible for creating and maintaining positive relationships with assigned clients and brokers, ensuring overall satisfaction and support.

In Short

• Work from 11:30 AM to 8:00 PM ET.
• Responsible for client relationship management.
• Provide high-level customer service to clients and brokers.
• Utilize CRM systems for managing work.
• Research and address technical and legal questions.
• Support new client implementations.
• Prepare for seasonal activities like re-enrollment.
• Handle escalations and de-escalate situations.
• Financial oversight of assigned accounts.
• Maintain quality work aligned with company values.

Requirements

• 3+ years of relevant Account Management experience.
• Experience in benefits management is highly preferred.
• Strong customer service skills.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks in a collaborative environment.
• Strong interpersonal and communication skills.
• Analytical and problem-solving skills.
• Preferred experience with the Alegeus system.
• Available to work specified hours post-training.
• Collaborative team player.

Benefits

• Competitive medical, dental, and vision benefits.
• Company-funded HSA’s and 401k with match.
• Generous vacation policy.
• Life Balance Reimbursement Plan.
• Community volunteer program.