Customer Service Representative - Remote

Overview

The Customer Service Representative handles customer inquiries in a timely, professional manner to solicit customer satisfaction through the resolution of issues. This position is remote and focuses on providing excellent customer service while assisting customers with billing and inquiries.

In Short

• Handles inbound customer inquiries via various channels.
• Provides resolution to service requests and documents all interactions.
• Communicates with various departments to clarify inquiries.
• Maintains knowledge of applicable laws and regulations.
• Trains new employees and assists in cross-training.
• Ensures adherence to organizational integrity and standards.
• Works independently in a collaborative environment.
• Demonstrates excellent communication and organizational skills.
• Utilizes problem-solving skills to address customer needs.
• Operates in a remote office environment with necessary equipment.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Data entry skills (50-60 keystrokes per minute).
• Minimum one year of customer service experience in healthcare.
• Knowledge of insurance and billing processes.
• Understanding of medical terminology and coding.
• Excellent verbal and written communication skills.
• Strong attention to detail and time management abilities.
• Ability to adapt to changing priorities and tasks.
• Comfortable working in a remote environment.
• Ability to inspire and motivate others.

Benefits

• Work from home opportunity.
• Competitive salary range.
• Comprehensive training and support.
• Opportunity for professional development.
• Engagement with a large, diverse healthcare network.
• Commitment to community service and support.
• Inclusive and diverse workplace culture.
• Access to various employee benefits.
• Work-life balance initiatives.
• Recognition for commitment to mission and values.