Customer Service Representative - Remote

Overview

The Customer Service Representative at Stryker will assist clients with their inquiries and process orders while receiving comprehensive training and supervision.

In Short

• Process orders and manage customer inquiries.
• Assist with returns and price requests.
• Handle incoming calls and emails.
• Communicate proactively with internal and external clients.
• Investigate and resolve billing disputes.
• Document and follow up on problem resolutions.
• Work in a flexible remote or hybrid environment.
• Receive regular supervision and support.
• Develop relationships with colleagues and clients.
• Adapt to various situations to achieve positive outcomes.

Requirements

• 1 year of customer service or order management experience.
• Proficient in MS Excel, MS Outlook, and MS Word.
• Intermediate knowledge of ERP systems is a plus.
• Strong communication skills.
• Ability to adapt to different personalities and situations.
• Good level of English.

Benefits

• Comprehensive training provided.
• Opportunity to work for a leading medical technology company.
• Flexible work arrangements.
• Supportive work environment.
• Potential for professional growth and development.