Customer Service Representative - Remote

Overview

As a Customer Service Representative at MSX International, you will utilize your strong communication skills and proactive attitude to provide exceptional service to clients and dealerships.

In Short

• Attend calls and respond to emails from clients and dealerships.
• Follow up with customers until their inquiries are fully resolved.
• Make reminder calls and follow up on incidents to achieve maximum satisfaction.
• Update databases, draft reports, and create summaries.
• Work in a hybrid position with a mix of on-site and telecommuting.
• Join a team of over 170 professionals in the automotive consultancy sector.
• Receive a permanent position with an indefinite contract.
• Participate in a flexible compensation plan with various benefits.
• Enjoy 23 working days of vacation per year.
• Engage with clients, suppliers, consultants, and dealerships for a global vision of the automotive sector.

Requirements

• C2-level proficiency in English.
• Preferably available full-time.
• Previous customer service experience is highly desirable.
• Willingness to work on-site for the first 4-6 months for training.

Benefits

• Permanent position with an indefinite contract from the beginning.
• Salary of €22,000 gross per year.
• Telecommuting policy of up to 50% after the training period.
• MSX Bazaar: Collective purchasing portal with discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training).
• 23 working days of vacation per year.
• Additional incentives for employee referral programs and new business opportunities.