Customer Service Representative - Remote

Overview

Oscar is hiring a full-time Customer Service Representative to join our Member and Provider Services team, focusing on delivering exceptional service to our members.

In Short

• Join a tech-driven health insurance company.
• Handle customer interactions and back office tasks.
• Work remotely from Florida, Georgia, or Texas.
• Full-time position with a pay rate of $19.00 per hour.
• Develop a comprehensive understanding of Oscar's processes.
• Manage a caseload and ensure service delivery.
• Participate in process improvement projects.
• Comply with operational and regulatory standards.
• Support the leadership team in issue resolution.
• Build relationships with members and partners.

Requirements

• 1+ years of experience in customer service.
• 1+ years of experience in healthcare.
• High school diploma or GED.
• Bilingual in Spanish is a plus.
• Strong analytical skills.
• Proficient in Google Suite or Microsoft Office.
• Ability to handle high-volume tasks.
• Excellent communication skills.
• Experience with data entry and management.
• Problem-solving abilities.

Benefits

• Employee benefits including medical, dental, and vision.
• 11 paid holidays and paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.
• Monthly vacation accrual at a rate of 15 days per year.