Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service to customers while assisting with equipment inspections and technology-based dispatching.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone technology for rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Drive a forklift (certification provided).
• Participate in ongoing education through U-Haul University.
• Work in a moderately risky environment requiring safety precautions.
• Receive on-the-job education and potential bonuses.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Physical ability to lift equipment weighing at least 50 lbs.
• Willingness to work outdoors and indoors.
• Ability to use protective clothing or gear as needed.
• Strong customer service skills.
• Motivated and friendly demeanor.
• Ability to participate in continuous education.

Benefits

• Career stability and opportunities for advancement.
• Health and prescription insurance (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Life insurance and legal program benefits.
• Discounts on various products and services.
• Gym reimbursement and other wellness programs.
• On-the-job education and training.
• Cash bonuses for hiring and training completion.