Account Manager, Virtual Care - Remote

Overview

We’re seeking an experienced Account Manager for our Virtual Care team. It is a remote role focused on building and maintaining client relationships within the telehealth or virtual care space. You will be responsible for understanding client needs, providing support, identifying opportunities for improvement, and ensuring client satisfaction.

In Short

• Building and maintaining strong relationships with clients.
• Identifying areas for improvement in clients' telehealth programs.
• Ensuring client satisfaction and addressing concerns promptly.
• Identifying opportunities for upselling or expanding services.
• Monitoring KPIs related to client engagement and satisfaction.
• Working with internal teams to optimize client experience.
• Utilizing digital communication tools for client interactions.
• Developing strategies to achieve client goals.
• Ensuring compliance with relevant regulations.

Requirements

• Bachelor's degree in Business, Marketing, or Healthcare Administration preferred.
• Previous experience in client relationship management.
• Excellent verbal and written communication skills.
• Strong sales acumen and ability to identify growth opportunities.
• Ability to manage multiple client accounts and meet deadlines.
• Comfortable using digital communication tools and telehealth platforms.
• Ability to analyze data and track performance metrics.
• Ability to collaborate with internal teams.
• Ability to adapt to changing priorities in a fast-paced environment.

Benefits

• Full-time salary starting at $70,000 to $80,000 per year.
• Medical, dental, and vision benefits.
• Matching 401K.