Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will engage with members to provide exceptional service and support in navigating their healthcare needs. This role emphasizes building emotional connections with customers and understanding their inquiries to offer tailored solutions.

In Short

• Work onsite in High Point, NC with potential for remote days.
• Engage with members via phone to address healthcare inquiries.
• Provide education on benefit plans and available services.
• Document interactions and track outcomes effectively.
• Collaborate with colleagues to enhance customer experience.
• Participate in training and development of call center staff.
• Flexible 8-hour shifts between 8am and 8pm EST.
• 1+ years of customer service experience required.
• Strong computer skills and proficiency in Microsoft Office.
• High School Diploma required.

Requirements

• Must live in North Carolina and work onsite.
• 1+ years of experience in a transaction-based environment.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in the healthcare sector preferred.

Benefits

• Competitive pay range of $17.00 - $25.65/hour.
• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling services.
• Tuition assistance and flexible work schedules.