Analyst, Case Management - Remote

Overview

As an Analyst in Case Management at CVS Health, you will play a critical role in providing exceptional care to dual eligible populations, collaborating with various stakeholders to meet the healthcare and social needs of members.

In Short

• Conduct annual Health Risk Surveys for member evaluation.
• Coordinate care activities with interdisciplinary team members.
• Identify and escalate health/safety risks to care managers.
• Support members' care coordination needs with advocacy.
• Engage members using problem-solving and motivational interviewing techniques.
• Document care coordination processes in compliance with guidelines.
• Meet performance metrics related to member engagement.
• Utilize healthcare technology tools effectively.
• Maintain professional relationships with members and colleagues.
• Demonstrate integrity and professionalism in all interactions.

Requirements

• 2+ years in behavioral health, social services, or a related field.
• Proficient in Microsoft Office Suite.
• Access to a private workspace for job requirements.
• High School Diploma or equivalent experience required.
• Preferred: Associate’s or Bachelor’s Degree in relevant fields.
• Experience in case management and discharge planning.
• Knowledge of managed care processes.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Employee stock purchase plan.