Case Management Analyst - Remote

Overview

The Case Management Analyst at CVS Health plays a crucial role in organizing patient care, ensuring timely and cost-effective infusion services, and improving healthcare processes.

In Short

• Organize patient care with healthcare providers.
• Analyze complex cases and find resolutions.
• Assist in standardizing procedures and training staff.
• Act as a subject matter expert in processes.
• Manage escalated SOC issues and provide solutions.
• Handle special projects as assigned by leadership.
• Demonstrate strong analytical and communication skills.
• Work with a diverse customer base.
• Maintain confidentiality of PHI.
• Embrace change and foster a cohesive team atmosphere.

Requirements

• 1 year of Case Management or Medical Front office experience.
• 3 years of Customer Service experience.
• Strong computer skills, especially in Microsoft Office Suite.
• Ability to multitask and utilize multiple systems.
• Basic pharmaceutical knowledge.
• Excellent written and verbal communication skills.
• Ability to adapt to changing workflows.
• Bachelor's or Master's Degree preferred.
• Ability to learn new computer applications quickly.
• Experience with adjudication platforms is a plus.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs and counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave resources.
• Comprehensive benefits addressing various needs.
• Opportunity for personal and professional development.
• Support for financial wellness and coaching.
• Commitment to a diverse and inclusive workplace.