Contact Center Pharmacy Technician - Remote

Overview

The Pharmacy Technician acts as a liaison between the patient, provider, and pharmacist, providing exceptional customer service and excellent phone etiquette while exercising empathy with patients.

In Short

• Field inbound calls for refill requests and fulfill medication renewal requests.
• Make outbound calls to pharmacies on behalf of patients.
• Coordinate with care teams to overcome barriers to refills.
• Utilize electronic medical record platforms for requests and updates.
• Document patient requests and monitor requisitions.
• Maintain licensure and certification while completing continuing education.
• Engage in a distraction-free remote work environment.
• Participate in classroom-style remote training sessions.
• Meet and exceed departmental metrics.
• Career development opportunities within the Pharmacy Technician team.

Requirements

• Minimum 1 year of retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) national certification required.
• High school diploma or equivalent required.
• Bilingual Spanish preferred, medical Spanish a plus.
• Strong working knowledge of MS Office and Google Suite preferred.
• Ability to execute daily responsibilities with minimal supervision.
• Demonstrated ability to deliver high-quality customer service.
• US work authorization required.
• Ability to provide own transportation for on-site support if needed.

Benefits

• Affordable medical plan options and a 401(k) plan.
• No-cost wellness programs and confidential counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Career development opportunities and employee stock purchase plan.