Call Center Pharmacy Technician - Remote

Overview

The Pharmacy Technician I acts as a liaison between the patient, provider, and pharmacist, providing exceptional customer service and support in a remote work environment.

In Short

• Field inbound calls for refill requests and assist patients with medication renewals.
• Make outbound calls to pharmacies on behalf of patients.
• Coordinate with care teams to ensure patients receive their medications.
• Utilize electronic medical records to document patient interactions.
• Maintain a distraction-free remote work environment.
• Meet departmental performance metrics.
• Complete continuing education and maintain licensure.
• Engage with patients to provide a positive experience.
• Participate in remote training sessions.
• Demonstrate professionalism and reliability in all tasks.

Requirements

• Minimum 1 year of retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent required.
• Bilingual Spanish preferred.
• Strong working knowledge of MS Office and Google Suite.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• US work authorization required.
• Demonstrated reliability and satisfactory attendance.

Benefits

• Paid vacation and sick time.
• 401K match options.
• Health, vision, and dental insurance.
• Opportunities for leadership development.
• Company-provided work-from-home equipment.
• Flexible work environments.
• Career development opportunities.
• Wellness programs and financial coaching.
• Tuition assistance available.
• Equal opportunity employer promoting diversity.