Remote Otter LogoRemoteOtter

Call Center Technician I - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA

Overview

The Call Center Technician I role involves managing technical calls and ensuring network devices are operational, primarily through ticketing and communication.

In Short

  • Technical Call Center role focused on network rebuilds.
  • Open and close tickets accurately.
  • Use internal ticketing system for tracking.
  • Ensure all devices are online at the end of the day.
  • Troubleshoot issues with online and offline devices.
  • Utilize Excel for tracking and updates.
  • Heavy email communication and chat required.
  • Experience in a call center is preferred.
  • Local candidates in Atlanta preferred due to potential onsite work.
  • Vaccination may be required for onsite work.

Requirements

  • Experience in a call center environment.
  • Proficiency in Excel.
  • Good verbal and written communication skills.
  • Ability to manage multiple tools for troubleshooting.
  • Local to Atlanta for potential onsite work.

Benefits

  • Remote work flexibility.
  • Opportunity to work in a technical support role.
  • Gain experience in ticketing and troubleshooting.
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PerunHR

PerunHR is a customer-centric company dedicated to providing exceptional support and service to its clients. With a focus on building strong relationships between brands and their customers, PerunHR emphasizes the importance of effective communication and problem-solving. The company values a positive attitude and a commitment to enhancing customer experiences, making it an ideal workplace for individuals who are passionate about helping others and thrive in a dynamic environment.

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