Call Center Technician I - Remote

Overview

The Call Center Technician I role involves managing technical calls and ensuring network devices are operational, primarily through ticketing and communication.

In Short

• Technical Call Center role focused on network rebuilds.
• Open and close tickets accurately.
• Use internal ticketing system for tracking.
• Ensure all devices are online at the end of the day.
• Troubleshoot issues with online and offline devices.
• Utilize Excel for tracking and updates.
• Heavy email communication and chat required.
• Experience in a call center is preferred.
• Local candidates in Atlanta preferred due to potential onsite work.
• Vaccination may be required for onsite work.

Requirements

• Experience in a call center environment.
• Proficiency in Excel.
• Good verbal and written communication skills.
• Ability to manage multiple tools for troubleshooting.
• Local to Atlanta for potential onsite work.

Benefits

• Remote work flexibility.
• Opportunity to work in a technical support role.
• Gain experience in ticketing and troubleshooting.