Remote Customer Service Associate

Overview

The Remote Customer Service Associate will handle inbound calls from merchants, providing solutions and ensuring a positive experience.

In Short

• Receive inbound calls from merchants.
• Provide solutions to client issues.
• Ensure a WOW experience for merchants.
• Utilize verbal and written communication skills.
• Maintain a quiet and secure working environment.
• Guard client confidential information.
• Familiarity with computers and internet navigation.
• Meet internet speed requirements.
• Preferred experience in a call center environment.
• Strong work tenure in previous roles.

Requirements

• Resume with application.
• High School diploma or GED.
• Minimum of one year in a customer-facing role.
• Experience in customer service preferred.
• Quiet working environment.
• Internet speed requirements: Ping < 50 ms, Download > 12.0 Mbps, Upload > 2.0 Mbps.

Benefits

• Work from home flexibility.
• Opportunity to help clients.
• Develop communication skills.
• Gain experience in customer service.