Technical Customer Service Advisor - Remote

Overview

As a Technical Support Advisor, you will be supporting our client’s customers as a first point of contact and resolving their technical issues while delivering excellent customer service.

In Short

• Work from home providing technical customer service.
• Support customers with their technology issues.
• Deliver a world-class experience in every interaction.
• Collaborate with management and co-workers remotely.
• Ensure timely call resolution and customer satisfaction.
• Maintain high standards of quality in service.
• Must have high-speed internet access.
• Previous customer service experience is required.
• Strong computer knowledge is preferred.
• Must be able to work independently in a virtual environment.

Requirements

• At least 18 years old.
• High School Diploma or equivalent.
• Pass a criminal background check.
• Six months of customer service experience.
• Strong verbal and written communication skills.
• Ability to type at least 30 wpm.
• Familiarity with iOS and/or macOS is preferred.
• Workspace must be private during work hours.
• Ability to thrive in a fast-paced environment.
• Live in one of the specified states in the USA.

Benefits

• Work from home flexibility.
• Opportunity to help others with technology.
• Gain experience in a customer service role.
• Be part of a leading technology company.
• Continuous learning and development opportunities.