Billing & Technical Customer Service Advisor - Remote

Overview

This is a Billing Support Advisor role, with a twist! Ideal for curious individuals who love to learn! In the first 60 days, you will work as a Billing Support Advisor – where you help others solve their account and billing issues – after 45-60 days you will be upskilled as a Technical Support Advisor! Twice the learning and training opportunities, twice the exposure resulting in accelerated exposure and growth.

In Short

• Full-time remote position as a Billing and Technical Support Advisor.
• Help customers with billing and account issues, then provide technical support.
• Work independently from home while collaborating with management and co-workers.
• Excellent verbal and written communication skills required.
• Must have high-speed internet access and a suitable workspace.
• Available schedules include at least one weekend day, mostly Mid and Evening shifts.
• Must commit to 100% attendance for five weeks of paid training.
• Strong problem-solving and people skills are essential.
• Previous customer service experience is required.
• Must be at least 18 years old and pass a criminal background check.

Requirements

• High School Diploma or equivalent.
• At least six months of customer service experience.
• Strong computer knowledge and typing skills (30 wpm minimum).
• Familiarity with iOS and/or macOS is preferred.
• Ability to work independently in a virtual environment.
• Must have a workspace that can only be accessed by you during work hours.
• Excellent English written and verbal communication skills.
• Professional demeanor and friendly attitude.
• Thrive in a fast-paced work environment.
• Live in one of the specified states in the USA.

Benefits

• Opportunity for growth and upskilling.
• Work from home flexibility.
• Paid training provided.
• Supportive work environment.
• Work with a recognized brand in technology.