Technical Customer Advisor - Remote

Overview

As a Technical Customer Advisor, you will be the primary contact for healthcare professionals, helping them understand and use Doctolib's software effectively through remote communication.

In Short

• Advise and train healthcare professionals on software usage via phone.
• Provide technical support for various solutions.
• Ensure quick and effective handling of incoming requests.
• Collaborate with technical support and development teams.

Requirements

• Proficient with IT tools and new technologies.
• Willingness to continuously learn new skills and digital tools.
• Passionate about human interaction.
• Strong listening, understanding, and problem-solving skills.
• Excellent written and verbal communication skills.

Benefits

• 100% employer-covered health insurance.
• Quarterly or monthly bonuses.
• Parental care program with additional leave.
• Volunteering days for health-related associations.
• Wellbeing program with free mental health support.
• Flexible work policy with hybrid options.
• Flexibility days to work from another EU country.
• Meal vouchers.
• Subsidy for sports club memberships.
• Assistance for international relocation.