Call Center Agent - Remote

Overview

The Call Center Agent position is a full-time remote role focused on providing exceptional customer service and support to customers.

In Short

• Full-time position as a Customer Care Representative.
• 100% remote work from home.
• Answer customer inquiries with exceptional service.
• Meet individual productivity metrics.
• Communicate effectively with management.
• Strong verbal and written communication skills required.
• Fast typing speed of at least 50 wpm.
• Previous experience with Zendesk is a plus.
• Access to high-speed internet and a dedicated workspace required.
• College degree or equivalent preferred.

Requirements

• Strong verbal and written communication skills.
• Fast typing speed (at least 50 wpm or above).
• Tech-savvy and a fast learner.
• Customer-focused attitude.
• Able to work under stress to achieve targets.
• Previous experience with Zendesk is a plus.
• College degree or equivalent preferred.

Benefits

• Work from home flexibility.
• Training on responsive channels provided.
• Opportunity to meet and exceed productivity metrics.