Call Center Agent - Remote

Overview

VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange, assisting Maryland residents with healthcare benefits.

In Short

• Provide support for the Maryland Health Benefits Exchange.
• Handle an average of 30-35 inbound calls per day.
• Complete 7 weeks of paid training.
• Assist consumers with healthcare benefits inquiries.
• Track and document all inquiries.
• Facilitate translation services for non-English speaking callers.
• Attend training and meetings to stay updated.
• Must provide own computer/laptop and headset.
• Work hours are from 8:00 AM to 6:00 PM.
• Salary is $16.13/hour.

Requirements

• Must be a Maryland Resident.
• 3+ years of call center experience.
• Experience with high inbound call volumes.
• Strong multitasking and computer skills.
• Excellent listening skills.
• Punctual and self-reliant.
• High School Diploma or GED required.

Benefits

• Paid holidays.
• Paid time off.
• Medical and dental coverage.