Call Center Agent (d/m/w) - Remote

Overview

We are looking for a Customer Service/Call Center Agent (d/m/w) to join our Sales Team and assist customers with all questions and concerns related to car purchases. You will play a crucial role in ensuring a smooth process and an excellent customer experience in our Autohero Retail Department.

In Short

• Act as the first point of contact for customers regarding general inquiries.
• Support our Sales Team by handling customer requests outside the sales process.
• Collaborate with colleagues from other departments to research the current status of orders.
• Achieve personal and team goals related to quality and quantity.
• Help customers receive their new cars as quickly as possible.

Requirements

• Initial experience in dialog marketing/call center or customer service.
• Enjoy talking on the phone with a structured, reliable, and solution-oriented work style.
• Team player with a hands-on mentality.
• Positive attitude and commitment to achieving self-set goals.
• Fluent in German, with English skills being an advantage, and proficient in Google Workspace tools.

Benefits

• Up to 100% remote work within Germany.
• Modern IT equipment and support.
• Attractive, market-oriented, and performance-based salary.
• Open communication and good results are valued over dress codes.
• Personal development with individual training and coaching from the start.
• Discounts on well-known brands and benefits on our entire vehicle inventory for you, your family, and friends.