Call Center Agent - Remote

Overview

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be responsible for providing excellent customer service by answering inbound calls, resolving customer inquiries, and ensuring a positive customer experience.

In Short

• Handle a high volume of incoming calls from customers.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints efficiently.
• Document call details and customer interactions in the CRM system.
• Make outbound calls to follow up on unresolved issues.
• Follow company guidelines and call scripts.
• Handle sensitive customer information with discretion.
• Achieve performance targets for call handling and customer satisfaction.

Requirements

• Excellent verbal communication and active listening skills.
• Ability to think on your feet and resolve issues timely.
• Familiarity with CRM systems and basic computer operations.
• Previous experience in customer service or call center environments preferred.
• Strong organizational skills to manage multiple tasks.

Benefits

• Medical Insurance coverage for employees and dependents.
• Vision and Prescription coverage available.
• Dental Coverage for employees and dependents.