Customer Service Representative - Remote

Overview

We are seeking a highly motivated and personable Customer Service Representative to join our team. As a remote Customer Service Rep, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional support through various communication channels including phone, email, and chat. Your primary role will be to ensure customer satisfaction by delivering timely, accurate, and helpful information while maintaining a positive, professional attitude.

In Short

• Respond to customer inquiries through phone, email, and live chat.
• Resolve issues efficiently by troubleshooting customer concerns.
• Maintain customer records in the company's CRM system.
• Provide detailed product/service information to customers.
• Assist customers with placing orders, returns, or exchanges.
• Follow up on unresolved issues to ensure prompt resolution.
• Exceed customer expectations by providing excellent service.
• Achieve individual and team KPIs related to customer satisfaction.
• Collaborate with other departments to enhance customer experience.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Strong communication skills, both written and verbal.
• Proven experience in a customer service role.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in using customer service software (CRM systems).
• Ability to work independently in a remote setting.
• Empathy, patience, and a positive attitude in dealing with customers.

Benefits

• Medical Insurance coverage for employees and eligible dependents.
• Vision and Prescription coverage available after 30 days of employment.
• Dental Coverage available after 30 days of employment.