Remote CRM Coordinator

Overview

We are seeking a highly organized and detail-oriented Remote CRM Coordinator to manage and optimize our customer relationship management (CRM) system. The ideal candidate will ensure that all CRM data is accurate, up-to-date, and used effectively to enhance customer satisfaction and drive business growth. You will work closely with the sales, marketing, and customer support teams to streamline processes and maintain customer interactions through the CRM platform.

In Short

• Oversee and maintain the CRM system.
• Ensure the CRM database is up-to-date with accurate customer information.
• Generate regular reports from the CRM.
• Provide training and support to internal teams on CRM usage.
• Collaborate with various departments to streamline CRM processes.
• Help with segmenting customer data for targeted marketing.
• Track and monitor leads throughout the sales pipeline.
• Regularly audit the CRM system for data quality.
• Work with teams to align CRM efforts with business goals.
• Assist in integrating CRM with other tools or platforms.

Requirements

• Bachelor's degree in business, marketing, IT, or a related field.
• Prior experience in CRM management or coordination.
• Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho).
• Strong written and verbal communication skills.
• Strong attention to detail and ability to manage multiple tasks.
• Ability to troubleshoot and resolve CRM-related issues.

Benefits

• Medical Insurance coverage for employees and dependents.
• Vision and Prescription coverage for employees and dependents.
• Dental Coverage for employees and dependents.