Technician I / II - Remote

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I / II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

In Short

• Provide onsite and remote IT support.
• Resolve workstation operating system issues.
• Troubleshoot printer and business application issues.
• Handle line-of-business application issues.
• Perform basic networking troubleshooting.
• Answer incoming Quick Fix calls from clients.

Requirements

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting and PC deployments.
• Proficient in supporting Office 365 and various business applications.
• Experience with Managed Service Providers (MSPs) is desirable.
• Valid driver's license and access to a vehicle for client visits.

Benefits

• Paid US Holiday.
• Paid Time Off.
• Comprehensive Health Plans.
• Life and Accident Insurance.
• Accident and Disability Coverage.
• Company-paid training and certification.
• Retirement Security.
• Health & Wellness Program.
• Salary Advancement.