IT Technician II - Remote

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

In Short

• Provide remote IT support to clients.
• Resolve workstation operating system issues.
• Troubleshoot printer and standard business application issues.
• Handle line-of-business application issues.
• Address basic server and networking issues.
• Answer incoming Quick Fix calls from clients.
• Work full time, 40 hours a week from 8:00AM to 5:00PM PST.
• Maintain high standards of IT service.
• Complete online behavior and cognitive assessments.
• Provide NBI Clearance for PH applicants.

Requirements

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting and PC deployments.
• Basic knowledge of Firewalls and Network architecture.
• Proficient in supporting Office 365 and various business applications.
• Experience with Managed Service Providers is desirable.
• Active IT Certifications are preferred.

Benefits

• Paid US Holidays.
• Night Shift Bonus.
• 15 Vacation Days per year.
• Comprehensive Health Plans / HMO.
• Life Insurance.
• Accident and Disability Coverage.
• Company-paid training and certification.
• Health & Wellness Program.
• Dental & Vision coverage.
• Salary Advancement.