Technician II - Remote

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

In Short

• Provide onsite and remote IT support.
• Resolve workstation operating system issues.
• Troubleshoot printer and business application issues.
• Handle line-of-business application issues.
• Address basic server and networking issues.
• Answer incoming Quick Fix calls from clients.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support.
• Proficient in supporting Office 365 and various business applications.
• Strong cultural fit with company values.

Requirements

• Home office setup with a working computer and stable internet.
• Excellent command of the English language.
• Able to work full time 40 hours a week.
• Pass online behavior and cognitive assessments.
• Provide NBI Clearance (for PH applicants).

Benefits

• Paid US Holiday.
• Night Shift Bonus.
• Paid Time off (15 Vacation Days per year).
• Comprehensive Health Plans / HMO.
• Life Insurance.
• Accident and Disability Coverage.
• Company-paid training and certification.
• Dental & Vision.
• Health & Wellness Program.
• Salary Advancement.