IT System Administrator (International) - Remote

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

In Short

• Resolve workstation operating system issues.
• Troubleshoot printer and standard business application issues.
• Handle line-of-business application issues with vendor assistance.
• Address advanced server and networking issues.
• Serve as an escalation point for technicians.
• Provide excellent customer service.
• Maintain high standards of IT support.
• Work remotely from a home office.
• Collaborate with a dynamic team.
• Ensure clients receive top-notch technical assistance.

Requirements

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, and Network architecture.
• Proficient in supporting MS Office, Adobe, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Excellent command of English, both spoken and written.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement for various needs.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holidays.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.