Technician I - Remote

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

In Short

• Provide onsite and remote IT support.
• Resolve workstation operating system issues.
• Troubleshoot printer and business application issues.
• Handle line-of-business application issues.
• Perform basic networking troubleshooting.
• Experience with Windows and Mac OS troubleshooting.
• Prior helpdesk support experience required.
• Proficient in supporting Office 365 and various business applications.
• Strong cultural fit with company values.
• Full-time availability required.

Requirements

• Home office setup with specified equipment.
• Excellent command of English.
• Ability to work 40 hours a week, PST.
• Preferred certifications: CompTIA A+, Network+, Security+.
• Must pass online assessments.

Benefits

• Paid US Holidays.
• Night Shift Bonus.
• 15 Vacation Days per year.
• Comprehensive Health Plans.
• Life and Accident Insurance.
• Company-paid training and certification.
• Health & Wellness Program.
• Dental & Vision coverage.
• Salary Advancement.