Technician I - Remote

Overview

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

In Short

• Provide remote IT support to clients.
• Resolve workstation operating system issues.
• Troubleshoot printer and business application issues.
• Handle line-of-business application issues.
• Perform basic networking troubleshooting.
• Answer incoming Quick Fix calls from clients.
• Work with Windows and Mac OS troubleshooting.
• Support Office 365 and various business applications.
• Experience with Managed Service Providers is desirable.
• Maintain high standards of IT service.

Requirements

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting and user profile management.
• Proficient in supporting Office 365, MS Office, and cybersecurity.
• Strong cultural fit with company values.
• Excellent command of the English language.
• Able to work full time 40 hours a week.
• Pass online behavior and cognitive assessments.
• Provide NBI Clearance (for PH applicants).

Benefits

• Paid US Holiday.
• Paid Time Off (15 Vacation Days per year).
• Comprehensive Health Plans / HMO.
• Life Insurance.
• Accident and Disability Coverage.
• Company-paid training and certification.
• Dental & Vision.
• Health & Wellness Program.
• Salary Advancement.