Customer Service Representative - Remote

Overview

The Customer Service Representative at Liberator Medical Supply™ will provide high-quality customer service to clients in the medical supply industry, working remotely to assist with orders, billing inquiries, and product information.

In Short

• 100% remote work from home position.
• Provide effective customer service for all external customers.
• Utilize in-depth knowledge of company products.
• Process customer returns according to policies.
• Work closely with the Medical Billing department.
• Provide feedback to management regarding service failures.
• Partner with Sales Representatives to meet customer expectations.
• 1+ years of experience in the medical industry or customer service.
• High School Diploma or GED required.
• Comprehensive benefits package offered.

Requirements

• Ability to read and interpret medical supply publications.
• Ability to calculate figures such as discounts and percentages.
• Knowledge of Microsoft Office Applications.
• Ability to work some evening shifts and weekends as needed.
• Strong problem-solving skills.

Benefits

• Up to 12 company paid holidays.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Tuition reimbursement.
• Access to employee assistance programs.