Customer Service Representative - Remote

Overview

The Customer Service Representative will assist patients in resolving healthcare billing concerns, ensuring excellent service and support.

In Short

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
• Inbound calls from patients regarding bills.
• Documenting customer complaints, issues, and interactions in appropriate system(s).
• Meet performance metrics provided by management team.
• Performing other duties as needed and assigned by the supervisor.

Requirements

• High school diploma or GED.
• Customer service/call center experience preferred.
• Strong communication and de-escalation skills.
• Comfortable navigating multiple systems at once.
• Reliable attendance.
• Must pass a 7-year Background Check.
• High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Benefits

• 100% Paid Training.
• 401(k) matching.
• Paid Time off (PTO) – Up to 10 days your first year!
• 8 Paid Holidays – Including your birthday!
• Referral Program.
• Employee Assistance Program (EAP).
• Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
• Dental & Vision insurance.
• Health insurance (including Long & Short-Term Disability).
• Life insurance (Company Paid).