Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for providing support to clients and handling escalated calls while ensuring effective communication and problem resolution.

In Short

• Provide TruBridge Contact Center Support to clients.
• Handle patient escalated calls with proficiency in de-escalation techniques.
• Work directly in multiple client systems.
• Communicate effectively across various channels including Web Chat.
• Mentor new employees for success within their first 60 days.
• Develop proficiency in AR Management procedures as directed by management.
• Maintain strong organizational and time-management skills.
• Act independently as well as collaborate with team members.
• Must be detail-oriented and follow through on issues to resolution.
• High School Diploma or equivalent experience required.

Requirements

• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to multi-task and manage time effectively.
• Must be a team player and able to work independently.
• High School Diploma or equivalent combination of education and experience.

Benefits

• Remote work with a work/life balance approach.
• Robust benefits offering including 401(k).
• Generous time off allotments.
• 10 paid holidays annually.
• Employer-paid short term disability and life insurance.
• Paid Parental Leave.