Customer Success Consultant - Remote

Overview

The Customer Success Consultant is responsible for collaborating and communicating with TruBridge clients to ensure a successful client experience, focusing on understanding their data, goals, challenges, and key business drivers.

In Short

• Maintain and manage relationships with multiple clients.
• Collaborate with other business units to ensure client satisfaction.
• Serve as a point of contact for all customers.
• Ensure communication between client and internal teams.
• Address customer emails within 24 hours.
• Facilitate project plan timelines and communicate with customers.
• Drive process improvements and identify upsell opportunities.
• Provide high-level customer service and resolve issues efficiently.
• Perform additional projects and duties as assigned.

Requirements

• Strong analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Excellent client-facing and presentation skills.
• Professional demeanor and strong organizational skills.
• Detail-oriented with ability to follow through on issues.
• Ability to act independently and as part of a team.
• Bachelor’s Degree or equivalent preferred.
• 4+ years of client/account management experience.
• General understanding of project management procedures.
• Proficient in Microsoft Word, Outlook, and Excel.

Benefits

• Work remotely with a work/life balance approach.
• Robust benefits offering, including 401(k).
• Generous time off allotments and 10 paid holidays annually.
• Employer-paid short-term disability and life insurance.
• Paid Parental Leave.