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Customer Success Consultant - Remote

Posted 1 week ago
Customer Service
Full Time
GB

Overview

The Customer Success Consultant at Granicus is responsible for guiding clients through their journey with the company's SaaS solutions, ensuring they achieve their desired outcomes and experience exceptional service.

In Short

  • Guide clients from pre-sales to support.
  • Utilize analytics to drive client success.
  • Ensure best practices are followed for product adoption.
  • Consult clients using account analytics.
  • Stay updated on client-related topics.
  • Advance team learnings in Customer Success.
  • Document expansion opportunities in SalesForce.
  • Represent Granicus at speaking events.
  • Collaborate with sales to enhance intelligence.
  • Passion for civic engagement and product developments.

Requirements

  • 5+ years in a relevant field.
  • Strong analytical skills and knowledge of civic-management tools.
  • Excellent organizational and interpersonal skills.
  • Ability to thrive in a proactive environment.
  • Commitment to diversity and inclusion.
  • Willingness to travel up to 20% for client meetings.

Benefits

  • Opportunity to work with a recognized leader in GovTech.
  • Engagement in meaningful work that impacts communities.
  • Collaborative and inclusive company culture.
  • Access to professional development resources.
  • Flexible working arrangements.
Granicus logo

Granicus

Granicus is a leading technology company in the Govtech industry, dedicated to bridging the gap between governments and their constituents. With over 25 years of experience, Granicus has served more than 5,500 government agencies and 300 million citizen subscribers, providing cloud-based solutions that enhance communication, website design, meeting management, and records management. The company is committed to equitable and inclusive technology implementation, driving meaningful change in communities across the U.S., U.K., Australia, New Zealand, and Canada. Recognized on the GovTech 100 list for five consecutive years and celebrated as one of the best companies to work for, Granicus fosters a remote-first, diverse, and inclusive workplace culture, emphasizing employee engagement and well-being.

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