Customer Success Consultant - Remote

Overview

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun.

In Short

• Ensure customers get and keep getting value from their investment in Phocas.
• Strive to retain customers and turn them into advocates for Phocas.
• Proactively identify opportunities for further revenue growth within the existing customer base.
• Drive activities that increase brand awareness, product presence, and user adoption.
• Provide exceptional service and support to customers.
• Guide clients through onboarding, issue resolution, and adoption phases.
• Identify new business opportunities within accounts.
• Collaborate with global colleagues to improve products and processes.

Requirements

• A love of working with customers and developing long-term value.
• Excellent presentation, training, and communication skills.
• Experience managing strategic accounts and building trust with C-suite.
• Knowledge of financial planning, accounting, or financial modeling.
• Solid understanding of business needs and customer focus.
• Previous experience in a Customer Success role within SaaS.

Benefits

• Fast-paced and exciting workplace.
• Opportunity to work with a global team.
• Focus on fun and employee satisfaction.