Manager, Customer Success Consultant - Remote

Overview

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

In Short

• Build and grow a team of top-performing consultants.
• Build strong relationships with senior stakeholders.
• Lead by doing on top strategic accounts.
• Assist clients in defining their marketplace model and strategy.
• Provide insights to enterprise corporations.
• Formulate Quarterly Business Reviews for key stakeholders.
• Help customers implement complex enterprise SaaS products.
• Drive consensus and champion change.
• Adapt to different company cultures.
• Travel required to be on-site with clients (~30%).

Requirements

• Bachelor's degree, Master’s degree a plus.
• 10+ years of operating experience in Direct to Consumer companies.
• Strong background in eCommerce is essential.
• Consulting experience is a plus.
• Experience with eCommerce strategies and procurement processes.
• Strong communication skills.
• Ability to adapt to different company cultures.
• Ability to navigate large client organizations.
• Previous experience as a team lead is beneficial.
• Travel required to be on-site with clients (~30%).

Benefits

• Work from home option two days a week.
• Team days in the office.
• Collaborative work environment.
• Opportunities for continuous learning.
• Be part of a hyper-growth company.