Customer Success Consultant - Remote

Overview

As a Customer Success Consultant, you are a critical part of our customers’ adoption and ongoing satisfaction of Sophos’ products. You will act as a point-of-contact establishing relationships for efficient onboarding, implementation, and real-time support and strategy.

In Short

• Own the end-to-end relationships with customers.
• Connect with key business executives and security and IT stakeholders.
• Develop an understanding of customers' strategic business needs and goals.
• Support ongoing adoption and strategy for Sophos products.
• Ensure customers maximize value from their investment in Sophos products.
• Facilitate customer renewals.
• Provide real-time support.
• Act as a point-of-contact for onboarding and implementation.
• Leverage customer knowledge and product expertise.
• Enhance customer satisfaction with Sophos services.

Requirements

• Experience in customer success or related field.
• Strong communication and relationship-building skills.
• Understanding of cybersecurity products and services.
• Ability to analyze customer needs and provide solutions.
• Proven track record of managing customer relationships.
• Experience in onboarding and implementation processes.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills.
• Ability to work independently and manage multiple accounts.
• Familiarity with business strategy and IT operations.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Work in a dynamic and innovative environment.
• Be part of a global leader in cybersecurity.
• Collaborate with a talented team.
• Flexible working arrangements.
• Access to cutting-edge technology and tools.
• Supportive company culture focused on employee well-being.
• Opportunities for career advancement.
• Engagement in meaningful work that impacts security.