Customer Success Business Consultant - Remote

Overview

The Customer Success Business Consultant (CSBC) will drive client enablement of the Quantum Metric platform, while ensuring that customers receive tangible business value through our partnership.

In Short

• Drive client enablement of the Quantum Metric platform.
• Ensure customers receive tangible business value.
• Engage with customers to provide tailored training.
• Teach customers how to apply technology to solve business obstacles.
• Provide in-depth quantitative analysis for measurable insights.
• Assess performance based on account retention and platform adoption.
• Build lasting relationships with recognized brands.
• Participate in a diverse and inclusive company culture.
• Contribute to employee resource groups and company events.
• Uphold values of passion, persistence, and integrity.

Requirements

• Experience in customer success or related field.
• Strong communication and training skills.
• Ability to analyze data and provide insights.
• Familiarity with SaaS platforms.
• Passion for building customer relationships.
• Commitment to diversity and inclusion.
• Willingness to learn and adapt.
• Strong problem-solving skills.
• Ability to work in a remote-first environment.
• Understanding of digital experiences.

Benefits

• Coaching and training programs for career development.
• Regular company-wide events and seasonal challenges.
• Employee Resource Groups for support and discussion.
• Diverse and inclusive workplace culture.
• Opportunities to work with recognized brands.
• Flexible remote work environment.
• Focus on employee happiness and well-being.
• Support for underrepresented backgrounds.
• Encouragement of unique perspectives.
• Commitment to integrity and passion in work.