Manager, Customer Success Consulting - Remote

Overview

This role involves leading a team dedicated to the success of LinkedIn’s Enterprise customers, focusing on client adoption, engagement, satisfaction, and account retention.

In Short

• Lead and manage a team of 7-9 customer success professionals.
• Provide thought leadership and coaching through regular 1:1s and performance evaluations.
• Build a high-performing team by recruiting exceptional talent.
• Execute on goals related to churn reduction and customer satisfaction.
• Ensure team understands LinkedIn’s products for complex client engagements.
• Join customer meetings to provide guidance or address escalations.
• Partner with sales leadership to align goals for account health.
• Identify gaps in services and lead initiatives to enhance tools and processes.
• Drive operational excellence through insights and data-driven decision-making.
• Represent LinkedIn as a thought leader in the Customer Success space.

Requirements

• 7+ years of professional experience in client success or consulting.
• 3+ years of leadership experience in customer success or account management.
• Proven success managing experienced teams in the Enterprise client space.
• Experience in recruiting operations and talent management.
• Strong analytical skills with the ability to translate data into strategies.
• Expertise in MS Office Suite.
• Exceptional communication and project management skills.
• Ambitious and proactive in a fast-paced environment.
• Familiarity with trends in customer success within the Learning Industry preferred.
• Demonstrated expertise in churn mitigation strategies.

Benefits

• Competitive salary range of $116,000 - $176,000.
• Annual performance bonus and stock options.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Inclusive and diverse workplace culture.