Major Accounts Customer Success Consultant - Remote

Overview

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun.

In Short

• Ensure customers get value from their investment in Phocas.
• Build and maintain relationships with strategic customers.
• Engage with C-Suite executives and senior decision-makers.
• Drive long-term retention, advocacy, and expansion opportunities.
• Proactively increase brand awareness and user adoption.
• Provide exceptional service and support to customers.
• Guide clients through onboarding and issue resolution.
• Identify new business opportunities for revenue growth.
• Collaborate with colleagues to improve products and processes.

Requirements

• A love of working with customers and developing long-term value.
• Excellent presentation, training, and communication skills.
• Experience managing strategic accounts and building trust with C-suite.
• Ability to build rapport with customers and stay updated on product enhancements.
• Knowledge of financial planning, accounting, or financial modeling.
• Solid understanding of business needs and customer focus.
• Previous experience in a Customer Success role within SaaS.

Benefits

• Fast-paced and exciting workplace.
• Opportunity to make a tangible difference for clients.
• Supportive team environment.
• Focus on fun and employee satisfaction.