Customer Success Consultant - Remote

Overview

The Customer Success Consultant is responsible for ensuring customers receive full value from their investment in Phocas by driving product adoption, satisfaction, and long-term engagement.

In Short

• Drive product adoption through training and proactive engagement.
• Deliver regular check-ins and success planning.
• Monitor usage data to identify risk and opportunities.
• Collaborate with Account Executives and Managers.
• Respond to customer issues with urgency and care.
• Equip customers with skills and knowledge for product use.
• Track customer satisfaction metrics.
• Maintain accurate records in CRM tools.
• Provide feedback for product and process improvements.
• Stay current on products and industry trends.

Requirements

• Excellent relationship-building and communication skills.
• Strong problem-solving and facilitation abilities.
• Highly organized with attention to detail.
• Comfortable delivering training.
• Ability to manage multiple projects and meet deadlines.
• A collaborative and customer-first mindset.
• Passion for technology and continuous learning.
• Humble and adaptable to company culture.

Benefits

• High-growth tech environment.
• Opportunity for personal and professional development.
• Collaborative team culture.
• Engaging and dynamic work environment.
• Fun and fulfilling work experience.