Customer Success Consultant - Remote

Overview

The Customer Success Consultant is responsible for ensuring clients effectively adopt and derive value from our SaaS solutions, acting as a client advocate and providing exceptional service.

In Short

• Manage a portfolio of clients throughout their customer journey.
• Interface among sales, implementation, and support to resolve customer issues.
• Advise customers on best practices for Granicus products.
• Build strong client relationships through communication plans and account reviews.
• Analyze client usage data to make data-driven recommendations.
• Collaborate with Sales on territory expansion plans.
• Advocate for customers in internal meetings.
• Maintain knowledge of product policies and industry developments.
• Monitor customer health scores and engagement metrics.
• Contribute to churn mitigation strategies.

Requirements

• 2-3+ years of experience in customer success or account management.
• Strong analytical skills and data-driven mindset.
• Excellent organizational skills and ability to manage priorities.
• Exceptional interpersonal skills for client relationship building.
• Experience with CRM platforms, preferably Salesforce.
• Adaptability to different client needs.
• Knowledge of public sector organizations preferred.
• Change management experience valued.
• Commitment to diversity of thought.

Benefits

• Opportunity to work in a mission-driven company.
• Engagement with diverse clients across government sectors.
• Professional growth and development opportunities.
• Collaborative and inclusive work environment.
• Participation in strategic initiatives and projects.