Call Center Supervisor - Remote

Overview

The Call Center Supervisor will lead and support a team of call center representatives, ensuring they are well-prepared to assist customers effectively.

In Short

• Hiring and training call center representatives.
• Monitoring agent performance and providing coaching.
• Ensuring compliance with call center objectives and standards.
• Answering agent questions and providing support.
• Identifying operational issues and suggesting improvements.
• Preparing reports and analyzing data for management.
• Collaborating with management to maximize customer satisfaction.
• Maintaining a supportive and communicative environment.
• Fostering team skill development and knowledge.
• Remaining calm under pressure during busy hours.

Requirements

• High school diploma or equivalent; management education preferred.
• Experience in call center or customer service roles.
• Proficiency with technology and software applications.
• Exceptional verbal and written communication skills.
• Strong understanding of company products and services.
• Ability to coach and motivate employees.
• Excellent problem-solving and leadership skills.
• Analytical and efficient work style.
• Ability to handle tense situations calmly.

Benefits

• Work from home flexibility.
• Opportunity for professional development.
• Supportive team environment.
• Competitive salary and benefits package.
• Access to cutting-edge technology.