Call Center Supervisor, Collections - Remote

Overview

The Call Center Supervisor, Collections is responsible for overseeing the daily functions of a team of collections representatives, ensuring performance aligns with organizational goals, and driving strategies to optimize collections processes.

In Short

• Manage metrics and performance criteria to improve productivity.
• Review quality assurance reports and provide coaching.
• Conduct one-on-one meetings and performance reviews.
• Identify trends and recommend solutions for performance improvement.
• Assist with new hire interviews and onboarding.

Requirements

• 3+ years of experience in collections management.
• Strong understanding of collections strategies and compliance regulations.
• Experience in the financial industry or loan operations.
• Excellent problem-solving and communication skills.
• Exceptional leadership and interpersonal skills.
• Ability to coach and evaluate team performance.
• Proficient in using data to drive decisions.

Benefits

• Hybrid work model with remote options.
• Health, dental, and vision insurance.
• 401(k) matching plus a Roth option.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Summer hours for eligible roles.
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.
• Additional benefits available.