Associate Rx Customer Service Specialist - Remote

Overview

The Associate Rx Customer Service Specialist will serve at the front line of communication with pharmacies, beneficiaries, and prescribers, utilizing various resources to resolve inquiries and provide support.

In Short

• Manage incoming calls, emails, faxes, and web requests.
• Meet service-level standards set by CMS or clients.
• Provide rejection support and coverage determination status.
• Document inquiries and resolutions in accordance with policies.
• Address customer complaints and provide corrective services.
• Report issues to appropriate departments for resolution.

Requirements

• Associate’s Degree in Pharmacy Technician or equivalent experience.
• 1+ years of experience in a Pharmacy or Call Center.
• Excellent communication skills in English.
• Stable internet connection and dedicated workspace for remote work.
• Availability to work 40 hours per week with flexible hours.

Benefits

• Equal employment opportunities.
• Diversity and inclusion initiatives.