Supervisor of Customer Service - Remote

Overview

This role involves supervising and coordinating the daily activities of call centers, ensuring high levels of performance and compliance.

In Short

• Supervise call center operations and staff activities.
• Coach and develop staff for performance excellence.
• Manage hiring, training, and performance evaluations.
• Ensure compliance with regulatory standards.
• Monitor call quality and staff performance.
• Implement policies and procedures for operations.
• Analyze trends and address quality issues.
• Foster a motivating work environment.
• Handle budgetary responsibilities.
• Represent the department in compliance audits.

Requirements

• High School diploma or GED required; Bachelor’s preferred.
• 2 years in customer service and/or claims environment.
• 3 years of supervisory experience in a regulated environment.
• Experience with complex service computer systems.
• Knowledge of medical and pharmacy terminology preferred.
• Strong communication skills, both verbal and written.
• Ability to develop and implement training programs.
• Familiarity with regulatory agencies and policies.
• Ability to analyze data and identify trends.
• Team-oriented with strong leadership skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Health and wellness programs.
• Flexible work schedules.
• Employee recognition programs.
• Work-life balance initiatives.
• Access to health-related resources and services.
• Opportunities for career advancement.
• Inclusive workplace culture.