Customer Service Supervisor - Remote

Overview

The Customer Service Supervisor at Medtronic will lead a team to ensure exceptional customer experiences while managing daily operations and collaborating across departments.

In Short

• Lead the customer service team to enhance customer satisfaction.
• Oversee daily operations and develop improvement strategies.
• Manage web-based ordering and customer inquiries.
• Analyze performance data to identify process gaps.
• Provide training and coaching for team members.
• Champion a culture of innovation and accountability.
• Support service complaints and escalations.
• Monitor team correspondence and performance.
• Manage inventories at customer facilities.
• Collaborate with other departments to resolve issues.

Requirements

• Bachelor’s Degree required.
• Two years of supervisory experience in customer service.
• Fluent in English; Portuguese is advantageous.
• Experience with KPI reporting and high volume call centers.
• Ability to handle complex customer issues.
• Strong analytical skills for performance trends.
• Experience in training and team management.
• Proficient in managing web-based ordering systems.
• Excellent communication skills.
• Commitment to continuous improvement.

Benefits

• Competitive salary and flexible benefits package.
• Short-term incentive plan eligibility.
• Supportive work environment focused on employee contributions.
• Wide range of resources for career and life stages.
• Commitment to diversity and inclusion.