Customer Service Supervisor - Remote

Overview

The Customer Service Supervisor at Altium Packaging leads the Customer Service Representatives, managing escalations and overseeing order management functions to ensure a seamless customer experience.

In Short

• Lead and manage the Customer Service team.
• Handle customer escalations and ensure satisfaction.
• Oversee order management and entry processes.
• Coordinate with production and finance departments.
• Implement continuous improvement strategies.
• Provide training and mentoring for team members.
• Manage customer feedback and quality complaints.
• Create and update reports for performance tracking.
• Participate in weekly calls to discuss best practices.
• Ensure compliance with company guidelines and principles.

Requirements

• Associate degree preferred or equivalent experience.
• Five plus years of customer service experience in manufacturing.
• Prior experience with JDE is a plus.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office 365.
• Ability to communicate effectively with customers.
• Strong interpersonal skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Understanding of inventory and production schedules.

Benefits

• Competitive salary and comprehensive benefits package.
• Medical, dental, and vision plans.
• Company holidays and vacation days.
• Tuition reimbursement and training opportunities.
• Bonus potential and 401(k) plan with contributions.
• Rewards and recognition programs.
• Opportunities to make a difference in the community.