Remote Otter LogoRemoteOtter

Customer Service Supervisor - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

As a Customer Service Supervisor at Colibri, you will lead and mentor a team to provide exceptional customer service while upholding performance targets and implementing effective procedures.

In Short

  • Lead and mentor a team of customer service representatives.
  • Monitor team performance and provide feedback.
  • Develop and implement customer service procedures.
  • Provide technical support and critical thinking.
  • Serve as an escalation point for customer issues.
  • Analyze and improve customer service processes.
  • Enhance efficiency and customer satisfaction.

Requirements

  • High school diploma or equivalent.
  • 2+ years of supervisory experience in a customer service call center.
  • Proficiency in Microsoft Office.
  • Professional and friendly attitude.
  • Excellent communication skills.
  • Strong work ethic and self-motivation.
  • Aptitude for learning new software quickly.

Benefits

  • Opportunity to develop leadership skills.
  • Work in a supportive and collaborative environment.
  • Engage with a diverse customer base.
  • Be part of a mission-driven organization.
Colibri Group logo

Colibri Group

Colibri Group is a dynamic organization that prioritizes a strong cultural foundation, guided by values of Love, Joy, Boldness, Teamwork, and Curiosity. As the parent company of XCEL Testing Solutions, Colibri Group is recognized as the leading provider of Online Insurance Education, serving over 25 million students with a research-based learning approach. Their innovative 'Preparing People to Pass' e-learning platform offers a comprehensive suite of online resources, including interactive assessments and customized learning paths, ensuring flexibility and accessibility for learners. Committed to fostering a diverse and inclusive workplace, Colibri Group actively encourages applicants from all backgrounds to join their team and contribute to their mission of creating lifelong customers.

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