Customer Service Administrator - Remote

Overview

The Customer Service Administrator at Colibri plays a vital support role for students and instructors, ensuring a positive environment and exceptional customer service.

In Short

• Welcome guests and assist with student check-ins.
• Respond to student inquiries in-person and virtually.
• Perform accurate data entry and maintain records using a CRM system.
• Assist with class schedules and daily operational duties.
• Support instructors with classroom materials and technology.
• Engage in student support for licensing applications.
• Maintain cleanliness and organization of classrooms and facilities.
• Participate in offsite events and student engagement activities.
• Demonstrate flexibility in scheduling, including overtime.
• Complete special projects as assigned.

Requirements

• High school diploma or GED required; some college preferred.
• 1–2 years of experience in customer-facing roles required.
• Proficiency in Microsoft Office.
• Basic experience with CRM software preferred.
• Excellent customer service skills with a pleasant demeanor.
• Ability to multitask in a fast-paced environment.

Benefits

• Opportunity to work in a supportive and vibrant team environment.
• Engagement in community and student-focused activities.
• Possibility for overtime and flexible scheduling.